UX/UI Consultant for Grundfos – Customer Portals

Grundfos iGRID is an advanced solution for optimizing district heating networks. The system monitors and adjusts temperatures in real-time to minimize heat loss and reduce energy consumption, resulting in a more stable and sustainable heat supply. With intelligent data collection, energy providers can proactively respond to inefficiencies and maintenance needs, improving both economics and environmental footprint.

For an in-depth overview, you can watch this YouTube video from Grundfos about the iGRID solution

Grundfos wanted a dedicated consultant to take responsibility for the customer experience in their digital products, iGRID and the Commercial Building portal, to ensure that complex functions and data are presented in a user-friendly and accessible manner. A consultant from Acenta Recruit was assigned to the project with a focus on developing a customer experience that meets the requirements of district heating plants and facility managers within commercial buildings.

Through a thorough analysis of user journeys and existing workflows across the products, the consultant developed detailed wireframes and interactive prototypes, which were tested and adapted to create a targeted user experience. Clear and intuitive UI components were created, making it easy for users to navigate complex data and functions, ensuring that important information can be quickly accessed and used effectively.

The consultant’s work has been a central factor in creating a customer-oriented solution that supports Grundfos’s ambition to deliver digital products that genuinely improve customers’ daily work processes.

As part of a deeply customer-oriented process, the consultant conducted physical visits to several of Grundfos’ customers, including district heating plants, where the iGRID portal was to be implemented. Through these visits and in-depth interviews with key figures in the district heating industry, the consultant gained insights into the daily workflows, processes, and challenges that customers face in practice. These interviews and observational studies were crucial for creating a user experience that not only meets general expectations but also adapts to the specific workflows and needs of both district heating plants and facility managers in commercial buildings.

This direct contact with customers enabled Grundfos to make informed decisions based on real, customer-oriented insights and feedback, ensuring that the iGRID and Commercial Building portals meet the users’ concrete needs and work processes.

With a strong combination of UX/UI skills and a deeply customer-oriented approach, Acenta Recruit’s consultant has had a significant impact on the development of Grundfos’ customer portals. Our multi-year collaboration has provided Grundfos with access to experts who not only understand the technical requirements but also have in-depth insight into what customers need.

The collaboration has resulted in significant improvements in the portals’ user-friendliness. The new user interface makes it easy for users to navigate and understand complex data without frustration, creating a more intuitive experience. By conducting fieldwork and in-depth interviews with end users, the consultant has gained valuable insights directly from the people who use the system daily. This user feedback has led to features and workflows that are fine-tuned to real needs, reflecting a practical understanding of the customers’ daily workflows.

The consultant’s approach ensures that the platform not only functions optimally but also supports Grundfos’ ambition to create valuable and long-lasting relationships with their customers. This user-centric design has proven to be both intuitive and functional, supporting Grundfos’ strategy to build meaningful connections with their customers through simple, effective, and user-friendly digital interaction.

For over three years, Acenta Recruit’s consultants have contributed to Grundfos’ digital customer portals, and the project is a great example of how Acenta Recruit can provide specialists who not only excel in their field but also bring a customer-oriented understanding to their work. With a specialized screening and recruitment process at Acenta Recruit, we ensure that our consultants possess both the technical skills and the ability to understand the client’s unique needs.